Privacy Policy

Urban Planet Comms Ltd is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect personal information when you use this website.

Data Controller

Urban Planet Comms Ltd
Company Registration Number: 07839983
Registered Office: 1 Andromeda House, Calleva Park, Reading, RG7 8AP

Contact: info@urbanplanetltd.com

Information We Collect

We may collect and process the following personal data:

• Name
• Billing and shipping address
• Email address
• Payment transaction information
• Order history
• Website usage data

How We Use Your Information

Your personal data is used for the following purposes:

• Processing and fulfilling orders
• Managing payments and transactions
• Communicating about orders and deliveries
• Providing customer service support
• Improving our website and services

Legal Basis for Processing

We process personal data under the following legal bases:

• Contractual necessity (to fulfil orders)
• Legitimate business interests
• Compliance with legal obligations

Data Sharing

We may share necessary personal data with trusted service providers including:

• Payment processors
• Courier and delivery partners
• Website hosting providers

These parties only process data necessary to perform their services.

Data Retention

Personal data will be retained only for as long as necessary to fulfil the purposes for which it was collected, including legal and accounting requirements.

Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of personal data
• Restrict or object to processing
• Request data portability

Requests should be directed to: info@urbanplanetltd.com

Data Security

Urban Planet Comms Ltd implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

Changes to This Policy

We may update this Privacy Policy periodically. Any updates will be published on this page.